SmartAgent

Challenge

Itaú's business teams depended on technical staff for every data query. Access to insights was slow and fragmented across 93 tables — including the Faro table, with 139 columns — interpretation varied across teams, and decision-makers lacked real-time visibility. The result: slow decisions and very limited operational agility.

Our solution

A conversational AI agent that connects business teams directly to the bank's Data Lake using natural language — with no technical intermediation.

SmartAgent enables

• Real-time queries on customers, products, and profitability.
• Natural-language explanations of patterns, causes, and anomalies.
• Guided data exploration to uncover opportunities.
• Standardized decision logic across the bank.

Added value

A better experience for business users, who can query, understand, and decide quickly on their data with no friction and no intermediation from technology and data teams.